The Newcoat Way
- We grow our business in ways that makes us proud.
- We are in competition with no-one. We are so good; others cannot compete with us.
- We will always be greater than the sum of our individual products and people.
- We are international in size, local in knowledge and relationships.
- We strive to step lightly on the environment and help others do that too.
- Our team has the best people, doing the best they can, at what they are best at.
- No one person’s job is more important than anyone else’s.
- Everyone’s job is to make everyone else’s job easier.
- We develop relationships that make a positive difference.
- We work really hard, we are calm, we laugh a lot, we play, and we swear a bit.
Our Clients and Customers
- We have a win-win attitude. A win for the customer/client, win for us.
- Kindness first, always.
- The client or customer may not always be right, but we are problem solvers with all client and customer issues.
- We seek first to understand, then to be understood.
- We earn, encourage, and will share, positive client and customer feedback.
Our Products and Offerings
- We always make our products easy to find, easy to use, and easy to replace.
- We are always looking, listening, assessing, learning and developing our products and offerings.
- We view warranty claims as opportunities to help people and to learn.
- Our products help people get their weekend back.
- Our kits deliver more than expected.